Payment Policy

We accept payments exclusively through PayPal.

Customers may complete transactions using:

  • PayPal balance

  • Credit or debit cards via PayPal

  • Linked bank account (where available)

You do not need a PayPal account to pay — PayPal allows secure checkout as a guest in many regions.

2. Payment Terms

  • Full payment is required at the time of purchase unless otherwise stated.

  • Orders will not be processed until payment is successfully received and confirmed.

  • All prices are listed in GBP

  • Applicable taxes and fees will be calculated at checkout.

3. Payment Confirmation

Once payment is completed:

  • Customers will receive a payment confirmation email from PayPal.

  • A separate order confirmation email will be sent from Quorra.

If you do not receive confirmation, please check your spam folder or contact us atsupport@quorra.shop.

4. Failed or Declined Payments

If a payment is declined:

  • The order will not be processed.

  • Customers may retry the transaction or use an alternative payment method through PayPal.

  • We are not responsible for any overdraft or transaction fees charged by your bank.

5. Refund Policy

Refunds, if applicable, will be processed back to the original payment method via PayPal.

  • Approved refunds may take 4-7 business days to appear in your account.

  • Processing times may vary depending on your bank or card provider.

For refund requests, please contact:
📧 support@quorra.shop

6. Disputes & Chargebacks

If you have concerns about your order, please contact us before opening a dispute through PayPal. We aim to resolve issues quickly and fairly.

Unauthorized chargebacks may result in:

  • Suspension of service

  • Refusal of future transactions

7. Security

All payments are securely processed through PayPal. We do not store or have access to your full payment details.

8. Contact Us

Store Name: Quorra

Phone Number: +44 7782 262394

Support Email: support@quorra.shop

Business Address:  9 Cranesbill Place, Conniburrow, Milton Keynes, MK14 7DE United Kingdom

Opening Hours: Monday to Saturday: 9:00 AM – 5:00 PM (GMT+1)
Closed on Sundays and public holidays.